Why We're Making Our Trust Center Free Forever — And What That Means for Your Security Posture

Every week, the same scene plays out across thousands of B2B sales cycles in the US: a prospect asks for your SOC 2 report. Your security team digs through a shared drive, finds the PDF, emails it over, and hopes nobody asks a follow-up question before the deal closes.

That process is broken. And it's costing you deals.

I'm Sasha Sinkevich, co-founder and CEO of Cyberbase. My co-founder Jon McLachlan and I have spent years as practicing CSOs across dozens of Silicon Valley's fastest-growing companies — Apple, PureStorage, unicorn-stage startups. We've lived through the exact pain of answering the same security questionnaires, redlining the same contract language, and scrambling to send compliance documentation to prospects before they lose patience and move on.

That experience is why we built Cyberbase as a deal accelerator — and it's why we made the Trust Center free. Forever.

What Is a Trust Center and Why Does Every SaaS Company Need One?

A trust center is a public-facing page where your company showcases its security posture, compliance certifications, and supporting documentation to prospects, customers, and partners. Think of it as your security storefront — the place where anyone evaluating your company can see your SOC 2 Type 2 report, penetration test summary, data processing agreements, and security policies without starting a back-and-forth email thread.

If you've worked in B2B sales, vendor risk management, or security compliance, you've seen what happens without one. Every inbound prospect triggers a manual document request. Every document request pulls your security team away from actual security work. Every delay in sending that documentation adds days — sometimes weeks — to the sales cycle.

The companies that have figured this out already run trust centers. Microsoft, Salesforce, HubSpot, Atlassian, Datadog, Zoom — they all maintain dedicated trust center pages because they know that transparency accelerates deals.

The problem? Until now, trust center software has been expensive, bundled into compliance platforms that cost $30,000 or more per year, or limited by credit-based access models that restrict how many prospects can actually see your documentation.

That's the gap we're closing.

Why Free — And Why It's Not a Loss Leader

Let me be direct about why we're making the Trust Center free forever, because I think it's important to be transparent about the business model.

Cyberbase is a deal accelerator. We help security, sales, legal, and engineering teams close enterprise deals faster by eliminating the handoffs that stall procurement. The Trust Center is one of three core capabilities in the platform — alongside AI contract redlining and due diligence questionnaire automation.

We made the Trust Center free because we believe every company — from a two-person seed-stage startup to a 5,000-person enterprise — deserves to showcase its security posture publicly. Security transparency shouldn't have a price floor. And frankly, most companies we talk to don't have a trust center today, not because they don't want one, but because the existing options are either too expensive or too complicated to justify for something that should be table stakes.

The free Trust Center includes everything you need to get started: public document hosting, branded access request pages, email verification for private documents, Google and Microsoft OAuth, and bulk document download. You can launch in minutes and start sending prospects a link instead of a ZIP file.

When your team is ready for due diligence questionnaire automation, AI contract redlining, or the deeper Salesforce integration that pushes enriched lead data from Trust Center access requests into your CRM, those are the premium capabilities that power the business.

What the Free Trust Center Actually Includes

Here's the V1 scope. No asterisks, no gotchas.

Public document hosting. Upload your SOC 2 Type 2 report, penetration test summaries, DPA, privacy policy, security whitepapers — any documentation your prospects ask for. Everything is organized, categorized, and accessible at a clean URL.

Branded access request pages. When a prospect clicks on a private document — something you want to gate behind identity verification — they see a branded page that says "Access [Your Company Name] Protected Content." Your logo, your colors. Not ours. A subtle "Powered by Cyberbase" watermark at the bottom, because we believe in earning trust through transparency, not hiding it.

Email verification and OAuth. Prospects can verify their identity with a business email or authenticate through Google or Microsoft — the same one-click experience they're used to from every other SaaS product. We use Clerk for authentication in V1, with magic link verification coming in V2 to reduce friction even further.

Gated access controls. You choose which documents are public and which require verification. Private documents show a lock icon and "Access Required" badge — the title and category are visible, but the content stays protected until the prospect verifies. When a prospect submits a verified business email, their request is auto-approved by default if domain enrichment confirms a legitimate company. No manual approval queue for you to manage.

Bulk document download. Prospects can download all public documents in one click as a ZIP file. After the download starts, a modal surfaces the opportunity to request access to private documents — converting a casual browser into an identified lead.

Legal compliance. Terms of service and privacy policy consent is captured before any data exchange. The access request flow is GDPR-compliant by design.

Salesforce Integration: Trust Center Leads Straight Into Your CRM

One of the most common things we heard from early customers was that they wanted Trust Center access requests to show up in Salesforce as leads — not in a separate dashboard they'd never check.

So we built it.

When a prospect requests access to your private Trust Center documents, a lead record is pushed directly into Salesforce, where your sales team can see it alongside every other pipeline signal.

The result: your security documentation becomes a lead generation engine. Every SOC 2 report view, every penetration test download, every DPA access request generates a qualified lead in your CRM with full company context.

We Practice What We Preach: SOC 2 Type 2 Attested

This matters because a trust center is only as credible as the company behind it.

Cyberbase has completed its SOC 2 Type 2 attestation. That means an independent auditor has verified that our security controls — the ones protecting your data, your documents, and your customers' information — don't just exist on paper. They've been tested over time and found operating effectively.

When we built the Trust Center, we built it for ourselves first. Our own security documentation is hosted on Cyberbase. We eat our own product because we know that credibility in the compliance space isn't something you can fake. Your prospects are trusting you with sensitive security information. We take the responsibility of hosting that information seriously.

AES-256 encryption at rest. TLS 1.3 in transit. No training on customer data — ever. Every access event logged in an audit trail that meets SOC 2 Type 2 requirements.

How the Trust Center Fits Into the Bigger Picture

The Trust Center doesn't exist in isolation. It's one piece of a platform designed to close the gap between "certified" and "deal-ready."

Here's the reality Jon and I see across every company we work with: security teams have done the hard work of getting the SOC 2 attestation, completing the penetration test, writing the policies. But the last mile — getting that documentation into prospects' hands, answering their follow-up questionnaires, redlining the contract language, and closing the deal — still takes four to six weeks.

The Trust Center handles the first step: giving prospects immediate, self-service access to your security posture. When they need more — when they send a 300-question due diligence questionnaire, or when legal needs to redline the MSA — that's where the rest of the Cyberbase platform comes in.

One platform. One knowledge base. Security, sales, legal, and engineering all working from the same source of truth.

Getting Started Takes Minutes, Not Months

The companies that benefit most from a trust center are the ones that start now, not the ones that wait until their compliance program is "perfect."

Here's what launching looks like:

Upload your existing compliance documents. Most companies have a SOC 2 report, a privacy policy, and a security overview at minimum. That's enough.

Choose what's public and what's gated. Your SOC 2 Type 2 bridge letter might be public. Your full penetration test report might require access verification. You decide.

Share the link. Replace the "please email security@yourcompany.com for our SOC 2" line in your sales deck with a direct link to your Trust Center.

That's it. No implementation project. No six-week onboarding. No annual contract.

If you have security documentation you're already sending to prospects, you have everything you need to launch today.

The Trust Center Landscape Is Changing — And Pricing Should Change With It

When we looked at the trust center software market, we saw a pattern that didn't make sense. The incumbents — SafeBase (now part of Drata), Vanta, Conveyor, Secureframe — have built capable products. But most of them bundle the Trust Center into a broader compliance platform at price points that exclude the majority of companies that need one.

Conveyor offers 10 Trust Center credits per month on their free tier — enough for a handful of access requests before you hit a paywall. Drata's essential tier limits you to 10 approved domains. Vanta bundles the Trust Center with their compliance automation platform, which starts well above what most startups can justify.

We think that model is backwards. A trust center should be the entry point, not the upsell. Every company that has a SOC 2 report should be able to share it with prospects in a professional, secure, branded experience. Period.

That's why ours is free, with no credit limits, no domain caps, and no expiration date.

Cyberbase is a deal accelerator that closes the certified-to-deal-ready gap. AI contract redlining, due diligence questionnaire automation, and a free-forever Trust Center — powered by an AI knowledge base that learns from your playbooks every day. SOC 2 Type 2 attested. Launch your free Trust Center today.